RESIDENTS' COUNCIL CONCERNS

Resident Council Concerns

CEO holds workers accountable to carry out resident concerns

Community Meetings - One Resident Rep on each neighborhood who attends community meeting and hears each concern presented.

Neighborhood Resident Representative decides whether concern is to be handled on the neighborhood by Nurse Manager/Charge Nurse or goes to Resident Council.

Resident Representative designated for building collects each neighborhood representative concern. It then heads to Resident Council.

Resident Council - hears concern and decides what is to be done. Has CEO support that workers will be accountable to carryout solution to resident concerns.